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Customer feedback is a vital part of ensuring the success of any business. Check out our breakdown of quantitative and qualitative feedback and the best ways to gather each…
What do you do when your business receives a negative review? Learn the best ways to respond and, hopefully, turn an unhappy customer into a repeat customer…
It is critical to have a process for online reputation management so that your business can build trust with potential customers. Learn how to begin your strategy here…
Online reviews can go a long way in convincing prospective customers to purchase. Here's how to get more reviews for your ecommerce business and products…
How do you balance customer acquisition and retention (and growing customer spend)? Read our post to find out, and pick up some tips for each strategy…
Check out our reasons why it's important to write a “thank you for your purchase” email, and tips for crafting an email that helps your business thrive…
Social proof can boost conversion rates from 2-3% to over 10%. Read on to find out how to leverage social proof to increase your conversions…
Here are some of our favorite initiatives ecommerce businesses are focusing on to cultivate customer and brand loyalty…
Customers are reviewing your business—but what next? Check out our suggestions for using positive (and negative) reviews to your advantage.…
