Get in Touch with Volusion
Need to speak with someone at Volusion? We’ve got you covered with direct lines to our most-contacted departments.
Instructions Available Online
Answers to many frequently asked questions can be found on Volusion’s Help Center, which is available 24/7 with a plethora of helpful support articles. Available articles range from step-by-step instructions on how to make changes to your store, directions regarding specific actions you must take on your account, and more.
Volusion Technical Support
Methods of reaching Volusion’s Support Team vary by plan level. For visual instructions on how to access support through your Merchant Center dashboard and where to find your Support Pin, check out this article from our Help Center.
Prime Plan Members | |
|---|---|
 Phone | (800) 646-3517* |
 Email | support@volusion.com |
 24/7 Chat | via Merchant Center dashboard |
Business Plan Members | |
|---|---|
| Phone | (800) 646-3517* |
| Email | support@volusion.com |
| 24/7 Chat | via Merchant Center dashboard |
Professional Plan Members | |
|---|---|
| Phone | N/A |
| Email | support@volusion.com |
| 24/7 Chat | via Merchant Center dashboard |
Personal Plan Members | |
|---|---|
| Phone | N/A |
| Email | support@volusion.com |
| 24/7 Chat | via Merchant Center dashboard |
*Call-in phone support is only available for Volusion merchants on our Prime and Business plans—make sure you have your Support Pin handy when you call to speak with a representative. Phone support hours are Monday-Friday, 8am-7pm Central.